Shipping Policy
Thank you for shopping with Lamas Goods! We’re committed to ensuring your order reaches you quickly and safely. Below you’ll find details on our shipping policy, including processing times, shipping rates, and delivery options. If you have any questions, please feel free to reach out to our customer support team.
1. Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
2. Shipping Rates and Delivery Estimates
- Standard Shipping (5-7 business days): $5.99 (free for orders over $50)
- Express Shipping (2-3 business days): $14.99
- Overnight Shipping (1 business day): $29.99
Note: Delivery times are estimates and may vary depending on your location and external factors beyond our control (e.g., carrier delays, weather conditions).
3. International Shipping
- We currently ship to select countries. International shipping rates are calculated at checkout based on your location and order weight.
- Delivery times for international orders vary, typically between 10-20 business days. Customs fees or import duties may apply, and customers are responsible for any additional charges upon delivery.
4. Order Tracking
- Once your order has shipped, you’ll receive a tracking number by email. Please allow 24-48 hours for tracking information to update.
5. Lost, Delayed, or Damaged Shipments
- If your shipment is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We’ll work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.
6. Shipping Restrictions
- We cannot ship to P.O. Boxes or APO/FPO addresses at this time.
- Certain items may have shipping restrictions due to local regulations. If an item cannot be shipped to your location, you’ll be notified during checkout.